Our Team

Will Welch

Chief Executive Officer

Brent McCasland

Chief Financial Officer

Michael Adams

Chief Operating Officer

James Wood

Director of Datacenter Services

Zibeon Serrato

Director of Information Security

Rob Houser

San Angelo Mentor

Cal Roberson

Dallas Mentor

Eric Durbin

San Antonio Mentor

Mark Conlon

San Angelo Mentor

Gina Carter

Account Services Manager

Scott Tankersley

Tier 3 Service Manager

Tyler Henderson

Call Center Manager

Damon Colvin

Tier 2 Service Manager

Jenny Dupre

HR Manager

Allen Rodarte

Marketing Manager

Brad Giddens

Business Development Executive

James Sutter

Field Services Manager

Colin Forbes

HR Recruiter

Jeremy Pogue

Austin Mentor

Our history

In 1988, CalTech started as a software development company in the garage of Bob Calabrese. When several of Calabrese’s employees left he sought out help to strengthen the CalTech brand. Enter Will Welch and Brent McCasland. Will and Brent, business graduates of Angelo State University, opened Outback Computer Service in 1995 with an investment of $600 and two credit cards! They brought along Outback Computer’s loyal customer base, strong financials, and the competitive advantage to give CalTech the boost it needed. The two companies merged in 1998, maintaining the CalTech Brand. In late 1998, Mr. Welch and Mr. McCasland assumed full ownership of the company.

The motivation…

Brent and Will started with the objective of supporting their families and it soon became clear that CalTech was blessed. With that goal accomplished, they felt compelled to expand CalTech to offer that same opportunity to others. Holding true to our mission statement, the goal has always been to provide a stable source of income and support to all CalTech employees and their families while providing exceptional value and service to our clients.

CalTech is where it is today because our team has constantly made improvements, striving to fulfill our vision of delivering exceptional technology services, creating loyal and enthusiastic customers, and being known as the employer of choice.

Our mission

Building lasting relationships and delivering value through exceptional technology services.

Our vision

Delivering exceptional technology services.
Creating loyal and enthusiastic customers.
Known as the employer of choice.

Our values

Integrity

being trustworthy
exhibiting honesty
demonstrating accountability

Dynamic

being versatile
rewarding risk-taking and creativity
embracing change
effectively communicating

Excellence

investing in our team
continually improving
maintaining a positive attitude
reducing inefficiencies

Commitment

being responsible
following through
doing whatever it takes
helping others succeed

Testimonials

Very good response that was timely, efficient, and friendly. CalTech is the best!

Marilyn Chambers

CalTech is a great organization, as a whole. I really appreciate their prompt and "can do" attitude. Most importantly, I appreciate how they invest in their employees and their community. CalTech sets the bar very high on not only how an IT support provider should care for a customer, but for its employees and community. Keep up the great work!

Michael Sendejas

Not only was my problem resolved in a very timely matter, the technician was extremely nice and very accommodating. Thank you, CalTech!

Terri Moore

It is always a pleasure working with the people at CalTech; and I have to say that everyone that I have interacted with has been super helpful and friendly! Thanks so much for going above and beyond for me! Keep up the great customer service!

Sherry Warren