Our Team

Will Welch

Chief Executive Officer

Brent McCasland

Chief Financial Officer

Michael Adams

Chief Operating Officer

James Wood

Austin Mentor

Zibeon Serrato

Tyler Mentor

Rob Houser

San Angelo Mentor

Cal Roberson

Dallas Mentor

Eric Durbin

San Antonio Mentor

Mark Conlon

San Angelo Mentor

Cody Yanchak

Business Development Executive

Gina Carter

Account Services Manager

Scott Tankersley

Tier 3 Service Manager

Tyler Henderson

Call Center Manager

Damon Colvin

Tier 2 Service Manager

Jenny Dupre

HR Manager

Allen Rodarte

Marketing Manager

Brad Giddens

Business Development Executive

James Sutter

Field Services Manager

Colin Forbes

HR Recruiter

Our history

In 1988, CalTech started as a software development company in the garage of Bob Calabrese. When several of Calabrese’s employees left he sought out help to strengthen the CalTech brand. Enter Will Welch and Brent McCasland. Will and Brent, business graduates of Angelo State University, opened Outback Computer Service in 1995 with an investment of $600 and two credit cards! They brought along Outback Computer’s loyal customer base, strong financials, and the competitive advantage to give CalTech the boost it needed. The two companies merged in 1998, maintaining the CalTech Brand. In late 1998, Mr. Welch and Mr. McCasland assumed full ownership of the company.

The motivation…

Brent and Will started with the objective of supporting their families and it soon became clear that CalTech was blessed. With that goal accomplished, they felt compelled to expand CalTech to offer that same opportunity to others. Holding true to our mission statement, the goal has always been to provide a stable source of income and support to all CalTech employees and their families while providing exceptional value and service to our clients.

CalTech is where it is today because our team has constantly made improvements, striving to fulfill our vision of delivering exceptional technology services, creating loyal and enthusiastic customers, and being known as the employer of choice.

Our mission

Building lasting relationships and delivering value through exceptional technology services.

Our vision

Delivering exceptional technology services.
Creating loyal and enthusiastic customers.
Known as the employer of choice.

Our values

Integrity

being trustworthy
exhibiting honesty
demonstrating accountability

Dynamic

being versatile
rewarding risk-taking and creativity
embracing change
effectively communicating

Excellence

investing in our team
continually improving
maintaining a positive attitude
reducing inefficiencies

Commitment

being responsible
following through
doing whatever it takes
helping others succeed

Testimonials

The CalTech staff have always gone above-and-beyond when it comes to customer service and field expertise. "Our" problems are treated like "their" problems and they stay at it until it's resolved or known avenues are exhausted. Then they go research for more solutions. CalTech consistently exceeds my expectations in response and service. Excellent communications keeps me informed of status and resolution even when I am away.

Gary Pilsitz

The representatives from CalTech are helpful and communicate to us without using "tech speak", which is a plus being on this side of the phone conversation. They resolve my issues in a relatively short time!

Georgia Bond

CalTech is a great organization, as a whole. I really appreciate their prompt and "can do" attitude. Most importantly, I appreciate how they invest in their employees and their community. CalTech sets the bar very high on not only how an IT support provider should care for a customer, but for its employees and community. Keep up the great work!

Michael Sendejas

Recently we had an unexpected DR event that would have kept us from being fully functional for several days, but with the help of CalTech, we were able to recover in a short amount of time. We were planning a hypothetical DR test before year end and instead we had a real situation to deal with and our solution worked. I feel really good about CalTech being our partner for these critical areas.

Mark Sheffield