Why the Best IT Technicians are the Ones You Forget About

March 21, 2017

Technology support is kind of a tricky conundrum for many small and medium-sized businesses. You know that it’s a necessity, but it’s not easy for you to find the time in your schedule to properly care for your technology. Furthermore, you can’t just hire an in-house IT department to care for your technology, as your budget is limited. How can you take advantage of professional technology support without the burdens it presents for your budget?

One of the best ways you can accomplish this is by outsourcing your IT support through a managed service provider. In essence, you’re taking your organization’s technology management responsibility and handing it off to professional technicians who eat, sleep, and breathe IT maintenance and management. Furthermore, much of this maintenance can be performed remotely without the distraction of an on-site visit.

Have you ever had an IT technician visit your office when you’re trying to get work done? Chances are that it might not have been a very pleasant experience. Your workers might have gotten distracted by something “new” happening, or seeing someone who isn’t necessarily familiar in the office. You might have workers who are getting their workstations tinkered with just milling around, causing trouble for others who are trying to get work done. Wouldn’t it be better if the work could be done remotely without the need for such an on-site visit?

Basically, the best IT technicians are the ones that you’ll barely even notice. The reasoning? Your technology will be running so well that you’ll practically never experience serious downtime. Your assets will be functioning so well that hardware problems, software hiccups, and other issues will be rare. The ones that do make themselves felt can then easily be resolved remotely so as to not cost your organization in travel fees or long waiting times.

CalTech wants you to know that you don’t have to suffer from dealing with break-fix IT that only responds to issues when they occur, rather than take measures to keep them from happening in the first place. This way, you don’t find yourself in a bind when you need technology maintenance--especially since downtime often needs to be addressed immediately if you want to mitigate its costs. Instead, you’ll have us working behind the scenes to make sure that you don’t experience any crippling disasters.

With a remote monitoring and management solution from CalTech, our technicians can keep a close eye on your systems and address any discrepancies without an on-site visit. Of course, some problems will require a more hands-on approach, but the majority of issues can be resolved remotely. In other words, you can consider a lack of on-site visitation by our technicians a sign that your technology is in tip-top shape and that everything is in working order.

To learn more about remote monitoring and maintenance, reach out to us at 325-223-6100.

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